Our Returns Policy:
If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.
Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, Animix reserves the right, at its sole discretion to levy an additional fee. Goods returned in opened packaging need to be returned in a condition that is fit for resale
All products being shipped back to Animix should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; Animix will not be liable for the damages. It is recommended to insure any items that you send to us.
All products sold by Animix are imported. If a replacement is required, time taken to get the replacement will be a week. We do not replace if the box is damaged but the product inside is fine. Please also bare in mind that figures are hand painted so slight blemishes might happen, this doesn’t call for replacement. If figure is broken, photos must be taken and sent to us for inspection before we decide if we will replace.
Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to Animix, but Animix will cover the return shipping costs back to the customer.